Return Policy + Production Procedures
- At this moment, we are not offering refunds on Custom Orders
- Returns must be done within five days after order is received
- All garments/merchandise must be received back in it's original form with tags attached
- Items must not be worn, altered nor damaged
- Shipping & Handling will NOT be refunded
- Exchanges Only
- No Monetary Refunds will be given for returned items
- Shipping, Tracking and Delivery are to be paid by the customer for returns/exchanges
- In the event that you choose to forgo secured tracking, Noire.Phoenixx is not responsible for the package if it is not received
- All orders are "made to order." Allow 14 business days for production of your garment and shipping of your order(s.)
- All other products (non-garments) will ship within 7 days of purchase
- At this time we are not accepting custom orders
- For more information on our policies and procedures, email us at: [email protected]